Many players have questions about Pelican Casino before they deposit their first euro — here are the honest answers.
Getting Ready
Before you start playing at Pelican Casino, take a few minutes to get your account and devices ready. A smooth start reduces common frustrations later.
- You must be at least 18 years old (or the legal gambling age in your country) to register.
- You will need a valid email address. It is used for verification and for sending settlement emails.
- Prepare a phone number that is active – you may need it for two-factor authentication (2FA).
- Have a government-issued ID (e.g., passport, driving license) ready for the KYC process. This is standard for online casinos.
- Choose a strong, unique password. Use a combination of uppercase and lowercase letters, numbers, and symbols.
- Decide on a payment method in advance – from debit/credit cards, e-wallets, to bank transfers. Different methods have different processing times.
How to Sign Up
The registration process at Pelican Casino is straightforward. Follow these steps carefully:
- Go to the official Pelican Casino website and find the green “Sign Up” button, typically located at the top right corner.
- Fill in the registration form. You will need to provide your username, a valid email address, and a secure password.
- After submitting the form, you will receive a confirmation email. Click the activation link inside – this is mandatory to activate your account.
- Next, complete the identity verification (KYC) process. Go to “My Account” then “Documents”, and upload a clear photo of your ID or passport. In some cases, you also need to verify your home address by uploading a recent utility bill.
- Once your documents are approved, you can make your first deposit. Choose your preferred payment method and enter the amount.
- Set your deposit limit – optional, but strongly recommended. You can adjust it later anytime.
- Start playing! Remember to claim any welcome offer that may be available, but always read the bonus terms first.
How Wagering Works
Wagering requirements are the number of times you must play through a bonus amount before you can withdraw your winnings. Here is a typical calculation.
Suppose you receive a 100% match bonus up to 100 euros, and you deposit 50 euros. Your bonus is therefore 50 euros, making your total balance 100 euros. You then find the wagering requirement in the bonus terms – let’s say it is 35 times the bonus (this is a common figure; actual terms may vary).
To clear the bonus, you need to bet 35 × 50 euros = 1,750 euros in total. Note that you may not need to wager your own deposit amount separately – it depends on whether the requirement is only on the bonus or on the bonus plus deposit. Some casinos specify “35x (bonus + deposit)” which would be 35 × (50+50) = 3,500 euros.
What counts towards wagering? Not every game contributes equally. Slots usually contribute 100%, but table games like blackjack or roulette often contribute only 10% or 0%. If you want to clear the wagering, the best strategy is to play slots, which are usually full contributors.
It is also important to check the maximum bet allowed while a bonus is active. If the limit is 5 euros per spin, bets above that may void the bonus and the winnings.
Licence & Player Protection
Pelican Casino operates under a Curacao license. That means it is legally allowed to offer gambling to players from many countries, including Slovenia, but you should keep one specific point in mind.
Important: Because a Curacao license is not as strict as a Malta Gaming Authority (MGA) or local license, winnings from casinos with this license may be subject to income tax in your country of residence. For players from the EU or Nordic countries, this is crucial – always check your local tax regulations. For example, in Slovenia, gambling winnings from foreign operators are treated as other income, and you may need to declare them.
Player protection measures at Pelican Casino include fair play certification (RNG testing), SSL encryption for data transfer, and a responsible gambling policy.
Payment Methods
Pelican Casino supports a wide range of payment methods. The table below shows typical processing times and any associated fees.
| Method | Minimum Deposit | Withdrawal Time | Fees |
|---|---|---|---|
| Visa/Mastercard | 10 EUR | 3–5 business days | No fee from casino |
| Skrill | 10 EUR | Under 24 hours | No fee |
| Neteller | 10 EUR | Under 24 hours | No fee |
| Bank Transfer | 20 EUR | 3–5 business days | Possible bank charges |
| Cryptocurrencies (Bitcoin, Ethereum) | 20 EUR equivalent | 1–2 hours | No fee from casino |
When you make a withdrawal, the money is usually returned to the same method you used for deposit. You may need to verify your account before your first withdrawal is processed.
Troubleshooting
If you encounter issues, here are common problems and how to solve them.
- Problem: Cannot log in. Check if Caps Lock is on. Reset your password via the “Forgot Password” link. If you use 2FA, make sure your phone is receiving codes.
- Problem: Bonus is not credited. Read the bonus terms to see if a bonus code is required. Some bonuses are only available through a certain deposit amount. If you think you qualify, contact customer support.
- Problem: Withdrawal is pending for days. Always verify your KYC documents first. Without full verification, your withdrawal will be held. Also, check if you have met any wagering requirements.
- Problem: Games lag or freeze. This can be due to your internet connection. Refresh the page or restart your browser. If using a mobile-optimized site, try the progressive web app (PWA) – add it to your home screen for a smoother experience.
- Problem: My account is locked. Contact support immediately. It might be due to a failed KYC verification or a security issue.
- Problem: I forgot my username. You can recover it by contacting support and providing the email address you signed up with.
Players Ask
How do I know Pelican Casino is safe?
The casino uses SSL encryption to protect your private data and has a valid Curacao license. However, always check the terms and conditions and look for independent reviews.
What is the minimum withdrawal amount?
Usually it is 10 euros, but that may vary depending on the payment method. Check the cashier page for exact limits.
Can I use the same account on a mobile phone?
Yes, Pelican Casino has a mobile-optimized website, and you can also install it as a PWA on your phone – add it to your home screen from the browser menu. This gives you the look and feel of an app, but without needing to download anything from an app store.
How long does the KYC verification take?
Typically it takes a few minutes if the documents are clear and readable, but in some cases it can take up to 48 hours. If you submit documents with poor lighting, it will take longer.
Are there any limits on how much I can win?
There are generally no limits on the money you can win, but winnings from a bonus may have a maximum payout cap (for example, 10 times the bonus amount). That is written in the bonus terms.
What happens if I never complete the wagering?
If you try to withdraw before meeting the wagering requirement, the bonus and any winnings from it will be forfeited. You can only withdraw your initial deposit if the bonus has not been used.
Does Pelican Casino offer 2FA?
Yes, you can enable two-factor authentication in the security settings. This adds an extra layer of protection to your account.
Extra Tips
Responsible gambling is a priority. Here are tools you can use at Pelican Casino:
- Deposit limit: You can set a daily, weekly, or monthly deposit limit. This helps keep playing within your budget.
- Session limit: Decide in advance how long you will play. When you reach the limit, take a break. You can even set a logout timer.
- Self-exclusion: If you feel the need to stop for a while, you can use the self-exclusion tool. This blocks your account for a chosen period and cannot be reversed during that time.
Always gamble for fun, not as a way to make money. Set limits and stick to them.
In conclusion, Pelican Casino offers a decent online gambling experience, especially for players who enjoy a wide game selection and various payment methods. Remember to always verify your account early, read the bonus terms, and use responsible gaming tools. If you have questions that are not covered in this guide, do not hesitate to contact their customer support for clarity.